It is our wish, naturally, that neither you nor your
practice ever have to claim. However, if the worst happens, we
aim to ensure that reporting a claim is hassle-free
- and handled as quickly as possible.
Office hours service
Our claims department is available Monday to
Friday, 8am to 6pm. Call them on 01438
739731.
Out-of-hours service
Immediate support outside of office hours
is always available if you need to make a claim.
Emergency Assistance - for
help arranging repairs in connection with a domestic emergency in
your home i.e. burst pipes, blocked drains or glass breakages,
please call 0117 934 2168.
Large Losses (over £5,000)
- for greater losses likely to exceed
£5,000 - either residential or commercial premises - call
the 24-hour loss recovery team on 0207 469
5555 for assistance.
Motor Assistance – in the
event of a motor car accident, please call the 24 hour Towergate
Assist helpline on 0800 980 3900. The team will
take your accident location details, notify your insurer and make
arrangements for your vehicle to be recovered (if necessary).
Claims forms
You may wish to contact us directly online. If
so, notify us via the form below and complete your
details. A member of our claims team will contact you to
discuss your claim in greater detail.
 Online claim notification form
Alternatively, complete one of the
relevant claim forms indicated below and send this to us for
your claim to be considered.
Claims Survey:
"At Towergate MIA we continually ask our customers to
rate our service against a series of Key Performance
Indicators (KPIs)."
Vin Kenny, Claims Service
Manager
 Our KPIs - Claims survey
results (290kb)
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