Prevent thefts from your surgery

Thefts of wallets, credit cards, even laptops from GP surgeries during working hours are more common than you think. According to Carl Ramsdale, a security management specialist with NHS Lincolnshire, certain gangs specialise is criminal activity at GP premises.

Criminals, it seems, are increasingly looking to GPs "not for health, but wealth".

Easy access

Many practices have invested in CCTV cameras to protect the building when it is closed, but they remain at risk to thieves during the working day. Surgeries are particularly vulnerable, as they are open for long periods and accessible to the public. Few other office-based businesses allow people to walk in so freely.

Be aware

Tell your staff to be aware and empower them to challenge strangers whose actions appear suspicious. Sometimes a simple offer of help to an intruder is enough to deter them. To combat the chance of being fooled by a forged ID card, ask them who they came to see.

Secure valuables

It's an obvious point but still very important. Ensure valuables are locked away and put strong locks on consulting room doors and windows.

There are various locks you can choose, from simple key locks to smartcard-activated locks and keypad entry systems. Even fingerprint-coded locks are available to practices, combining convenience with security as there is no key to lose or code to be cracked.

Staff vigilance

Whatever physical measures you put in place, staff vigilance remains imperative. Limiting access for all visitors to certain parts of the building may be difficult to enforce, so ensure staff remain aware of who is entering/exiting the building and whether they are accompanying a patient or not.

It may help to organise training to give staff the confidence to question strangers and head off any potential problems.

Help and advice

The NHS Security Management Service was set up in 2003 to protect NHS premises and staff from theft and violence. It can advise practices about security risks and their local security management specialists work closely with the police and Crown Prosecution Service.

Other useful websites include Business Link and Crime Stoppers UK.

Need insurance cover?

Towergate MIA is a leading surgery insurance provider. Call one of our experienced advisers on 0800 013 7777 for a quote or send us an email.