Towergate MIA - Laboratory insurance specialists

Since launching our partnership in 2006, over a quarter of Dental Laboratories Association members have chosen to trust Towergate MIA with their laboratory insurance. So why are DLA members insuring with Towergate MIA?

We are specialists. Towergate staff understand our customers and talk to them about their practical requirements.

There is a much quoted figure that suggests within 2 years of a major loss (e.g. fire of flood), over 90% of SME businesses in the UK don’t recover and fail. Our approach with customers is proactive. Insurance may not be top of the priority list for most Lab Owners, but we know from experience it's too late to think about your business requirements when everything has gone up in smoke. Especially when your income, your business, and possibly your employees' livelihoods are in question.

Business sums insured

It's all about good advice. If your cover isn't adequate for your needs and you make a claim, you could get a nasty surprise. Many members are unaware how under-insurance affects the value of a future claim. Without specialist advice, Labs could make a mistake with the amount they insure, and risk reducing the value of any claims settlement they later receive.

It hinges on an industry term called 'Average' and it works like this. If a lab is insured for £200k, but the property is actually worth £250k, a claim for £50k would be reduced pro-rata to £40k. Leaving you to find the £10k shortfall.

This is the type of costly mistake that Towergate MIA can help members avoid through our approach to risk management. We like to call members and help update their details taking into account any changes that have recently occurred. That way we minimise the gaps that potentially create problems occurring during a claim.

Handling claims

Customers also want security and certainty when things go wrong. It’s another reason why DLA members trust Towergate.

Imagine you receive a call - a fire has gutted your lab. What happens next? Loss Adjusting services are automatically included in every DLA laboratory insurance policy from Towergate. This means a specialist advisor will be onsite with you within hours of such a disaster. They work with you through the recovery process to get you through the unimaginable and back in business as smoothly as possible.

A Loss Adjuster will act quickly to minimise further losses, and provide practical advice on compiling your schedule of losses, so you can maximise your claim entitlement under the policy. They also initiate the process of finding temporary accommodation for your business if needed. What's critical at this point is minimising the interruption to your customers, because without them you don’t have a business, and neither do your employees and the families who depend on them.

Fortunately the majority of claims handled by TMIA are more straightforward: medium to low value cases like property damage caused by escapes of water, thefts and glass breakages. We handle many small claims directly by telephone, so there’s no need to fill in forms when you call, saving you time and speeding up your settlement payment.

Towergate MIA offers a simple, powerful customer proposition to DLA members: "Great service and good value". The strength of Towergate Group relationships with the major UK insurers has helped us secure deals on enhanced products and competitive prices that other typical insurance providers just don’t have access to. It is great news for the members.

To find out more about how Towergate MIA can help you, or to obtain a no-obligation quotation for your laboratory insurances, call today free on 0800 056 5333.

Towergate MIA, Kings Court, London Road, Stevenage SG1 2GA. Tel: 0143 873 9739 Fax: 0143 874 7465. Towergate MIA is part of Towergate Underwriting Group Limited. Registered in England No. 4043759. Registered Address: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent. ME14 3EN. Authorised and regulated by the Financial Services Authority

Happy New Tax Year

Not a Towergate customer yet? If you're busy getting ready for the new tax year, how does an extra £35 worth of free vouchers from Towergate MIA sound?

Running until 30th April 2008, Towergate MIA are offering £35 worth of high street vouchers to every DLA member that buys a new laboratory insurance policy.

For more information or to request a quotation:

Call us on 0800 013 7777 Get a dental laboratory quote now.